Business Model

The Fountain Hill Center is a 501(c)(3) nonprofit organization and has been since it was incorporated in 1976. Our primary office is the Bundy House, located in downtown Grand Rapids’s Heritage Hill neighborhood. In 2002, we opened a secondary office in New Era, MI (Oceana County), to better serve the needs of clients located in the northern portion of our service area. The majority of our therapists provide services solely from our Grand Rapids location, but two therapists currently call our Lakeshore location “home base,” while others travel between the two locations. In 2017, we saw clients from 14 West Michigan counties, including Allegan, Barry, Ionia, Kent, Mason, Montcalm, Muskegon, Newaygo, Oceana, and Ottawa.

Our Therapists & Staff

Each of our therapists is independently responsible for managing their own practices and for doing so in a way that contributes to our Center’s overall mission and that is consistent with our organizational principles and values. Each of our therapists is Licensed and/or Certified in their particular discipline and commits to maintaining their professional credentials. Our Executive Coordinator is not an “Executive Director,” because we are a community of responsible professionals who need only be coordinated, not directed. Each therapist is individually responsible for furnishing their own office and contributing their share to the Center’s Operations Account in order to cover day-to-day operational expenses, which include administrative staff salaries. Over and above this share, each therapist is entitled to retain their earnings.

All therapists and staff meet weekly, at 11:00 AM on Wednesdays, in order to carry on the business of the Center in accordance with established policies, to support each other in the growth and maintenance of their individual practices, and to discuss any exigencies which may have arisen during the previous week. Each staff member has joined the Center because they have a vision for providing mental health and wellness services. When incorporating new staff members, we look for individuals who have a passion for doing something. We support and encourage, resource when we can, and share interests and enthusiasm. Each individual therapist, however, is responsible for generating his or her own clientele and income.

Our Board

The Center is guided and overseen by an eleven-member Board of Trustees, who meet about five times a year. In addition,  an eleven-member Lakeshore Advisory Committee advises on matters related solely to our Lakeshore Office.

The Board of Trustees jointly owns the Bundy House and provides it to the Center rent-free. The Board is tasked with maintaining the structural integrity of the building, which they are empowered to do by an endowment fund, created in 1997. Additional endowment monies are earmarked for Outreach purposes. Board members serve three-year terms, with the option to extend for one additional term. New members are nominated yearly by current Board and/or FHC Staff members.

To Learn More…

We always welcome inquiries from other mental health service providers who are interested in learning more about our business model and the opportunities it might provide. Please contact us if you would like a deeper dialogue.